Return & Refund Policy

By placing an order with Royal Pheromones, you acknowledge that you have read, understood, and agree to this Return & Refund Policy and our Terms of Service.

Nothing in this policy limits any non-waiveable consumer rights that may apply under the laws of your state, country, or region.

90-Day Money-Back Guarantee

We stand behind our products. If you are not satisfied, you may return one (1) opened bottle per customer between 14 and 90 days after delivery for a refund of the product purchase price, minus original shipping fees.

The bottle must be physically returned to us, even if empty, before a refund is issued.

This guarantee applies to one bottle of a product the customer has not previously purchased. Purchasing multiple bottles of the same product does not extend or multiply this guarantee.

A minimum 14-day usage period is required before a guarantee claim can be submitted. Pheromone products require time to interact with your individual body chemistry, behavior, environment, and social setting. This policy ensures customers have given the product a fair trial before requesting a refund.

Guarantee requests made before the 14-day mark will not be accepted.

Domestic guarantee returns qualify for a free prepaid return shipping label.

International customers are responsible for return shipping costs unless otherwise required by law.

No restocking fee applies to approved guarantee claims.

This guarantee is intended for genuine first-time customers trying a product. We reserve the right to deny claims that show patterns of misuse, abuse, or fraud, including but not limited to multiple accounts, false identities, repeated guarantee claims, or attempts to claim the guarantee more than once for the same product.

Standard Return Policy - 60 Day Return Window

Only unopened, unused, and factory-sealed products are eligible for a standard return.

Opened, used, unsealed, or tampered fragrance, cosmetic, or personal-care products do not qualify for standard returns for hygiene and product-safety reasons, unless the item is defective, damaged, incorrect, or otherwise required to be accepted by law.

Standard returns must be initiated within 60 days of delivery.

Domestic orders: The customer is responsible for all return shipping costs unless the return is due to our error, damage, defect, incorrect item, optionally a prepaid return label is available upon request. The cost of the label ($5.99) will be deducted from your refund unless the return is due to our error, damage, defect, or an incorrect item.

International orders: The customer is responsible for all return shipping costs unless the return is due to our error, damage, defect, incorrect item, or otherwise required by law.

Original shipping fees are non-refundable for standard returns, except where required by law or where the return is due to our error, damage, defect, or an incorrect item.

All standard returns are inspected upon receipt. If a product shows signs of being opened, used, unsealed, or tampered with, the return may be denied and the item may be shipped back to the customer at their expense.

For exchanges, return your unopened item and place a new order once the return is approved. This is the fastest way to receive your replacement.

Return address:

Cara Nelson
PO Box 1075
18-4114 Hinuhinu St
Mountain View, HI 96771
United States

How to Initiate a Return

All returns must be requested by emailing [email protected] before shipping anything back.

Do not send products back without prior authorization. Unauthorized returns may be refused and may not be refunded.

Once your return is approved, you must ship the product back within the following timeframes:

Domestic orders: 14 days from the date of return approval.
International orders: 30 days from the date of return approval.

Returns not shipped within these timeframes may be considered abandoned and may not be eligible for refund.

Order Cancellations

Orders may be canceled for a full refund any time before the order has shipped.

Most Royal Pheromones products are made to order. Once an order has entered fulfillment or has been handed off to the carrier, it may no longer be canceled and must go through the applicable return process.

To request cancellation, contact [email protected] as soon as possible.

Non-Returnable Items

The following items are final sale and are not eligible for return or refund unless defective, damaged, incorrect, or otherwise required by law:

• Sample packs

• Gift cards

• Clearance items

• Unique Promotional items

• Opened, used, unsealed, or tampered fragrance, cosmetic, or personal-care products outside the one-bottle money-back guarantee

Clearance or unique promotional items are final sale unless specifically covered under the one-bottle money-back guarantee.

International Returns - 60 Day Return Window

Customers returning items from outside the United States are responsible for:

• Return shipping costs, unless the return is due to our error, damage, defect, incorrect item, or otherwise required by law

• Proper customs paperwork

• Any customs duties, taxes, brokerage fees, or import charges that are not collected by Royal Pheromones

For customs purposes, returned items should generally be described as: “Returned personal care products, non-hazardous.”

All products are low-alcohol and non-flammable. Refunds are issued only after we receive and inspect the returned item, unless otherwise required by law.

Damages, Leaks, Defects & Incorrect Items

Inspect your order upon arrival and contact us at [email protected] as soon as possible if anything is damaged, leaking, defective, or incorrect.

Please include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.

For damaged, leaking, defective, or incorrect items, Royal Pheromones will make the issue right by offering a replacement shipment, reshipment, or store credit.

We do not offer cash refunds for leaking bottles, transit-damaged items, defective items, or incorrect items when replacement, reshipment, or store credit reasonably resolves the issue.

A cash refund will only be considered where replacement or reshipment is unavailable, cannot reasonably resolve the issue, or is required by applicable law.

To prevent abuse, we reserve the right to deny claims that show signs of tampering, intentional damage, false reporting, repeated damage claims, or other suspicious activity.

Orders marked “delivered” by the carrier are considered delivered. Royal Pheromones is not responsible for theft, porch piracy, incorrect addresses entered by the customer, or packages lost after confirmed delivery. However, contact us and we will do our best to help you work with the carrier when possible.

EU/EEA Customers —  Right of Withdrawal

For eligible orders shipped to customers in the European Union or European Economic Area, you may withdraw from your purchase within 60 days of delivery without giving a reason.

To exercise this right, contact us at [email protected] within 60 days of delivery before sending anything back.

After notifying us of your withdrawal, you must return the eligible item within 30 days.

For hygiene and product-safety reasons, opened, used, unsealed, or tampered fragrance, cosmetic, or personal-care products are not eligible for withdrawal return once unsealed after delivery, unless the item is defective, incorrect, or otherwise required by law.

Unopened, unused, and factory-sealed products may be returned if otherwise eligible.

Customers are responsible for return shipping costs unless the item is defective or  incorrect.

For valid withdrawal returns, we will refund the eligible product price and the least expensive standard outbound shipping option paid at checkout. Upgraded shipping, express shipping, duties, taxes, brokerage fees, and import charges are not refundable by Royal Pheromones unless required by law.

We may withhold the refund until we receive the returned item.

UK Customers — Cancellation Right

For eligible orders shipped to customers in the United Kingdom, you may cancel your purchase within 60 days of delivery without giving a reason.

To exercise this right, contact us at [email protected] within 60 days of delivery before sending anything back.

After notifying us of cancellation, you must return the eligible item within 30 days.

For hygiene and product-safety reasons, opened, used, unsealed, or tampered fragrance, cosmetic, or personal-care products are not eligible for cancellation return once unsealed after delivery, unless the item is defective, damaged, incorrect, or otherwise required by law.

Unopened, unused, and factory-sealed products may be returned if otherwise eligible.

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or unless we failed to disclose that the customer is responsible for return shipping.

For valid cancellation returns, we will refund the eligible product price and the least expensive standard outbound shipping option paid at checkout. Upgraded shipping, express shipping, duties, taxes, brokerage fees, and import charges are not refundable by Royal Pheromones unless required by law.

We may withhold the refund until we receive the returned item or receive proof that the item has been shipped back.

Refund Method

Approved refunds are issued to the original payment method whenever possible.

Refunds are typically processed within 5–10 business days after approval. Your bank, card issuer, or payment provider may require additional processing time.

If more than 10 business days have passed after your refund was approved, contact us at [email protected].

We reserve the right to issue store credit, replacement, or reshipment in lieu of a cash refund in the following situations, where allowed by law:

• Damaged, leaking, defective, or incorrect items

• Repeat returns from the same customer

• Courtesy approvals for returns that do not otherwise meet this policy

• Suspected misuse, fraud, tampering, or abuse

Partially used products are not eligible for refund outside the one-bottle 90-Day Money-Back Guarantee, unless approved by Royal Pheromones as a courtesy.

Payment Disputes, Fraudulent Chargebacks & Unpaid Balances

Please contact us before filing a payment dispute. Most delivery, return, or product issues can be resolved faster by emailing [email protected].

We respect a customer’s right to file a legitimate billing dispute for fraud, non-delivery, duplicate charges, damaged items, or other valid billing errors.

However, knowingly filing a false chargeback after receiving an order as described may constitute chargeback abuse or fraud.

If a chargeback or payment dispute is filed, we may submit supporting evidence to the payment processor and card issuer, including order records, billing and shipping details, tracking and delivery confirmation, customer communications, policy disclosures, IP/device data, and prior order history.

Refunds, replacements, store credits, and open orders may be paused while a payment dispute is under review.

If a customer receives an order as described and payment is later reversed through a chargeback, we may treat the reversed amount as an unpaid balance where allowed by law.

Unpaid balances may be referred to a collections agency, legal counsel, fraud-prevention networks, or local law enforcement when the facts indicate bad-faith or fraudulent conduct.

Customers who file abusive, false, or bad-faith disputes may be ineligible for future purchases from Royal Pheromones.

Nothing in this section limits a customer’s right to file a legitimate dispute or exercise any rights available under applicable consumer protection laws.

Fraud & Abuse

We monitor for patterns of abuse including but not limited to:

• Multiple accounts used to claim the money-back guarantee more than once

• False names or addresses

• Serial buy-and-return behavior

• Repeated claims of non-delivery after confirmed delivery

• Coordinated purchasing intended to exploit our policies

• Tampered returns

• Chargeback abuse

If we detect fraudulent or abusive activity, we reserve the right to deny returns or refunds, cancel pending orders, refuse future service, and permanently block the customer from future purchases, where allowed by law.

Contact Us

For any return, refund, cancellation, or order issue, contact:

[email protected]

We aim to respond within 1 business day.

Last updated: June 2026