Reship & Return Policy

Domestic Shipping & Reshipments

We ship all packages privately and discreetly. We ship from remote Hawaii, so delivery times may be slightly longer than mainland estimates:

• USPS Ground Advantage: 5-10+ business days, Flat $4.00 Rate
• USPS Priority Mail: 4-6 business days
• USPS Priority Express: 2-4 business days (sometimes longer)

Orders typically ship within 1-2 business days, but please note:

• You’ll receive a "shipped" email once your order is processed—this does not always mean it has been dropped off at USPS/UPS yet.
• In the rare case that a package is lost in transit (no tracking updates for 15+ days), we’ll reship via USPS Ground Advantage at no cost.
• If a package is marked as delivered but not received, check with USPS first. If it hasn’t arrived after 5 business days, contact us.
• Orders returned due to incorrect addresses can be reshipped, but the customer must cover shipping costs.

Returns & Refunds

• Domestic orders: If you’d like to return an item, we’ll provide a no-cost return label. Refunds are processed once the return is shipped back to us.
• International orders: Return shipping availability varies. If a return is approved, the customer may be responsible for return shipping costs.
• Refunds are issued only after the returned item has been shipped—we do not process refunds before receiving confirmation of return shipment.

International Reshipments (Automatically Insured 🚀)

• All international orders are insured for loss, damage, or theft, so if your package goes missing, we've got you covered!
• If your order has no tracking updates for 45+ days or arrives damaged, contact us—we’ll arrange a reshipment via USPS First Class Package.
• Customs duties, brokerage fees, and taxes are the buyer’s responsibility—if a package is refused due to unpaid fees, we cannot reship. Be aware that UPS often has higher brokerage fees than USPS.
• While we do our best to ensure smooth delivery, if there are repeated shipping issues to a particular country, we may be unable to reship future orders.

You may view our full return policy found in the footer of this website for more information. Please don't hesitate to contact us with any issues. hello@royalpheromones.com is preferred method of contact, I am not always available to take phone calls. Thank you and have a great day.

Additional Info

• Fresh
• Citrus
• Androsterone
• Androstenone

Occasion:

• Balanced
• Alpha
• Status
• Sexual